When looking for water heater service, it’s easy to fall into the trap of finding a large company to take care of your needs. However, smaller, family owned companies are better for you and your water heater.
When you are looking for a company to take care of any water heater and plumbing needs, it’s a good idea to look to the smaller, family owned businesses. Payless Water Heaters in Southern California offers a variety of different types of water heaters, as well as installation, maintenance, emergency service, and they have a reputation for doing things right the first time.
There are a number of benefits in calling a family owned company over a larger corporation. Smaller, family owned businesses tend to be more vigilant and varied in their training, so the staff is able to handle a large number of water heater situations. They generally have benefits that you can’t find anywhere else, such as same day installation, even for tank less water heaters; 24 hour phone service with a real person; they keep parts in their trucks and don’t have to leave and return to you; no extra fees for emergencies that occur at night or weekends; they use the best products and offer the best quotes. They will save you money.
Larger companies don’t always have staff on hand 24 hours a day for you to call with an emergency. Certainly, the will have an emergency line, but they can be unreliable to call you back and send somebody out to you soon. You become just another customer, a number that needs to be checked off their list. Sometimes that means your situation won’t be taken care of with the detail and care that it needs. They don’t necessarily have all of the potential parts they will need for your problems on hand. It’s frustrating when you call a company with an emergency, wait all day, then be treated like a case that needs to be done as soon as possible. Maybe you’re told you can’t be helped.
If you live in Southern California, particularly the Los Angeles area, you will notice that good customer service is hard to come by. It doesn’t matter if you are trying to fix the water heater in your home, or for your business, it’s easy to think it’s better to find a better deal with a larger company. However, you generally get what you pay for. Big firms, no matter what they sell, tend to think about their bottom line, and sometimes that means sacrificing quality products and services. Smaller businesses tend to focus on quality and good customer care, but they can also give you good deals also.
It doesn’t matter if you are part of a business that needs maintenance on your large water heater, or if you are a homeowner looking for the same thing, the smaller water heater companies are a much better option.
Guest post is provided by Payless Water Heaters. www.paylesswaterheaters.org is a smaller company that has better quality service than any larger company can offer. Visit their website for more information.